All luggage must fit in the trunk otherwise the driver has the right to refuse the ride. Aside from personal bags (handbags, briefcases, laptops, small backpacks, etc.), luggage is not allowed in the interior of the vehicle. Mostly, this is for safety reason, state insurance policy, but we also consider the fact that no matter how careful you are, there is always a possibility that your luggage may somehow damage the vehicle's interior. The vehicles are new. Just as we must consider the condition in which you will receive the vehicle, we must also consider our next passenger.
There is no charge for luggage as long as it fits in the trunk. If luggage needs to be put in the passenger compartment of the car there will be a $10 charge per bag (excluding soft personal items or carry-ons). Under no circumstance will a suitcase with wheels be placed on any seating surface.
Should a driver refuse a ride due to luggage exceeding capacity, please call our office to find out the availability, cost, and estimated wait time of a bigger vehicle. To avoid delaying your trip, please be sure to book an appropriately sized vehicle.
Additional Fees that may apply are:
Late night charge - between 11pm- 4am
Additional charge for waiting
Waiting Time charge
After 10 minutes there will be $1 charge for every 1 minute of waiting time,from scheduled time. The waiting time charge applies for pick up from home or business only.
Late Night Rates
Late night rates apply for travel between the hours of 11:00PM and 4:00AM.
Cancellation / No-Show Policies
Scheduled events must be cancelled at least 24 hours in advance.
Airport trips must be cancelled at least 2 hours in advance.
Airport trips between 11:00 pm and 5:00 am must be cancelled at least 6 hours in advance.
Failing to appear for your scheduled reservation will result in a charge equal to the fare for the booking.
Full fare fees will be charged for reservations not canceled by the deadline.
There is additional charge of $15 on special holidays, like Memorial and Labor Day, 4th of July, Thanksgiving, Christmas, New Year
The gratuity options are 15%, 20% & 25% from flat rate. Minimum 15% gratuity is required.
We provide car seats for no extra charge.
Please request the car seat at the time of reservation.
Lake Forest Taxi is not responsible for service delayed or not rendered due to weather or other circumstances beyond its control: for example when customer provides invalid incoming flight number or when plane is scheduled to arrive significant late.
LOST & FOUND If you have left a personal item in one of our vehicles and wish to retrieve it, please report it to the main office. We will do our best to recover your item and contact you with regard to its status. Please be aware that we are not responsible for any items left in our vehicles, but as a courtesy to our valued customers we will make every effort to locate your property. We retain found items for 30 days. In the event that your item is found, you may speak with our representative to discuss how you may retrieve your item. We can either give it to you at your next ride with us or we can deliver to given address ( additional charges will apply for a delivery)
Our company provides a loyalty program. You can collect points and use them for discounted rides. In order to receive the discount, you have to login to your account, place the order, and use the appropriate amount of points earned earlier. All discounted rides must be prepaid online . The option of paying with a credit card for discounted rides is NOT available at the time of the service. The driver won’t be able to accept this type of transaction - no exceptions. Enjoy the program and discounted rides!